Error Message During PayPal Checkout?

Serenity's payment system processes payments through PayPal™ on a regular basis.

Possible Reasons

If your credit/debit card is being declined, it might be due to one of the following reasons:

  • Your card is expired or out of date.
  • Your card or billing address information is inaccurate.
  • Your card is associated with a specific PayPal™ account, and you're not logging in with that particular account.
  • Your card was associated with a PayPal™ account that has since been closed.
  • You've linked the card to a PayPal™ account, but have not yet confirmed it.
  • You've exceeded your card limit with the PayPal™ system.
  • Your browser is not accepting cookies.
  • Your device or IP address is flagged by the PayPal™ system.
  • Your card company or bank has more information.

Note: You may sometimes be shown an empty shopping cart during final checkout. This is a normal security feature for unverified sessions. Please complete your checkout regardless, and the system will give you full access immediately.

Solutions (Quick)

Please try completing the payment again:

  • Using a different card.
  • Using a credit card instead of a debit card.
  • After logging into PayPal™ (if required).
  • After confirming your card on PayPal™ (if required).
  • After clearing your browser's cookies.
  • Using a different browser.
  • Using a different device.
  • Using a different network address.

Solution (Guaranteed)

If all else fails, please:

  1. Create an account on PayPal™.
  2. Add funds directly to your PayPal™ account using your card or bank account.

Your plan will be activated immediately.


If you have any other questions or feedback, please contact Serenity directly.